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Virtual Conference Recap BY Emily McCrary-Ruiz-Esparza | April 07, 2026

From Jobs to Skills: Inside the Shift Transforming Talent Strategy

At eBay, which employs 12,000 people globally, global head of talent health Zeenath Khan is running pilots to test skills-based hiring—a newer alternative to traditional notions of hiring people for rigidly structured jobs with narrow and singular paths for growth.Convincing an enterprise of that size to rethink its talent strategy, and then actually execute that change, is a massive undertaking. “So what we wanted to do was start quite small,” she said, focusing on teams already motivated to embrace a skills-based strategy in support of career development or AI transformation.Khan was part of an executive panel on how HR leaders are adopting and experimenting with skills-based thinking, during From Day One’s March virtual conference on talent acquisition. Her team works as consultants to business units, running workshops and helping leaders identify the skills their segments will need now and in the years ahead. “It’s quite an abstract process,” she said, “but with all of the fabulous AI tools, we’ve also created research projects on those topics to support those leaders in their thinking.”As the capabilities of artificial intelligence grow rapidly, some business leaders may be tempted to skip the foundational work and jump straight to replacing roles with AI agents. But Kathryn Withycomb, a senior learning strategist at Thinkhuman, recommends a different approach, starting with business goals, not headcount reduction. Framing the change this way helps keep expectations realistic and ensures that early pilots are focused on measurable, testable outcomes rather than sweeping assumptions about automation.Panelists spoke during a session titled, "Next-Gen Talent: Spotting Skills and Potential Before They’re Visible" (photo by From Day One)Skills-based thinking has been discussed in HR for several years now, but outside the field, the concept is still unfamiliar to most. To help employees understand the shift, Alorica’s senior director of talent acquisition, Danielle McCaffrey, encourages people to reverse-engineer their roles, asking questions like: What job do you have, and what skills do you bring to the table?“The key is making it clear that this approach creates more opportunity for them and not less,” she said. Where traditional, job-based organizations prescribe singular paths from the bottom to the top of an organization with little room for detours, skills-based organizations open up lateral and nonlinear routes—an approach that resonates with a workforce interested in flexibility and adaptability.“A lot of our positions are entry-level customer service roles, but if they demonstrate, say, analytical skills or training ability or a potential around leadership, we know that we can move them into workforce management, operations, training or even recruiting,” McCaffrey said. “When people realize that their skills are portable and visible across the organization, they start to see a much broader career path than the one that they were hired into.”The skills-based transformation doesn’t just appeal to the newest arrivals to the workforce. While the pace of change is accelerating, more experienced employees have already navigated major technological transitions. “There wasn’t Google when I started working,” eBay’s Khan noted. “That combination of folks who have lived experience of dramatic technological change plus emerging talent who bring in a fresh mindset and a completely different set of skills remains really important for us.”Some companies are taking their very first steps toward skills-based planning. Jay Park, the senior director of talent acquisition at Blue Cross Blue Shield of Massachusetts, is focused on building strong relationships with business leaders.“We’re setting up that foundation as a broader people team,” he said, positioning his function as a strategic partner and building credibility so his team can better understand the skills leaders are missing today and what they’ll need in the future. He’s keen on thinking differently about hiring, moving from traditional ideas of what a resume should include and instead welcoming unconventional candidates who appear equipped for a nonlinear career path.Finding the skills that don’t always show up on a resume is “where recruiting becomes both an art and a science, said McCaffrey at Alorica. “Resumes tend to show experience, but they really rarely capture the candidate's actual capability or potential.”To uncover qualities like empathy, resilience, and critical thinking, her team uses behavioral interview questions and situational assessments that require candidates to demonstrate how they would handle real-world scenarios. Yet human judgment remains essential. “A candidate might score a little bit lower on an assessment, but then demonstrates exceptional problem solving and conversation,” she said. “That would be a signal to a recruiter to see if their career path could take a different turn.”As AI gets smarter, Park added, “it’s going to be that much more important for us to assess candidates for mindset, growth, orientation, adaptability—those things that aren’t obvious on paper are going to require a recruiter.”Emily McCrary-Ruiz-Esparza is an independent journalist and From Day One contributing editor who writes about business and the world of work. Her work has appeared in the Economist, the BBC, The Washington Post, Inc., and Business Insider, among others. She is the recipient of a Virginia Press Association award for business and financial journalism. She is the host of How to Be Anything, the podcast about people with unusual jobs.(Photo by Vadym Pastukh/iStock)

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Virtual Conference Recap BY Ade Akin | April 06, 2026

Rethinking Early Career Talent in a Changing Hiring Landscape

The challenge of preparing the next generation of employees has been a personal mission for Monica Green, the global head of early careers and talent pipelines at State Street. She doesn't just worry about the thousands of applicants her team vets annually; she also thinks about her son, a college freshman who is navigating the same competitive landscape.“I tell him all the time: You need to start working on an internship for this summer,” Green said during a fireside chat at From Day One's March virtua conference “It’s a tough market right now,” she said.The conversation, moderated by Paige McGlauflin, a reporter at Morning Brew, explored how one of the world’s oldest financial institutions is approaching early-career recruiting with an open and inclusive lens while adapting to a rapidly changing market that's now being reshaped by artificial intelligence.The Human Element in a High-Tech Job HuntOne of the main themes of the discussion was the dual role AI plays in the modern recruiting landscape. Green acknowledges that the “application waves” have become application tsunamis as candidates use AI to instantly apply to hundreds of positions. This forces recruiters to become more efficient with leveraging their own technological tools to filter the increasing influx of applications.Green emphasizes that efficiency cannot come at the cost of losing the human connection. While AI helps to manage high volumes, human touch is still required to evaluate each candidate. “Recruiters are still looking at resumes. They’re providing that insight and having interviews with candidates directly,” Green said. “We want to make sure that we’re leveraging the tools to support us, to be as efficient as we can be, but really enabling the recruiters to play the role that they do in assessing the talent.”This human dynamic has shifted in the era of virtual recruitment. Green notes a growing trend of returning to in-person interviews among her peers as candidates become increasingly “savvy with the use of technology to be able to answer questions in the midst of an interview.” This has created a troubling gap between a candidate’s virtual prowess and their in-person reality.“You can go through an interview process virtually, and that talent may seem great, and then you get them in the door, and it’s like, ‘Wait, we’re not talking to the same person,’” Green said. This challenge has led to a resurgence of on-site interviews and campus events to ensure authenticity.Beyond the Campus QuadBuilding sustainable talent pipelines means looking beyond traditional four-year universities for global firms like State Street. Green detailed a strategy that combines strong relationships with target schools and innovative partnerships with community organizations to reach underrepresented and non-traditional candidates.Monica Green of State Street was interviewed by Paige McGlauflin of Morning Brew (photo by From Day One)“Partnerships with schools are our bread and butter,” she said. State Street also places significant emphasis on local engagement. Green highlighted a partnership with the Boston PIC, an organization that connects Boston Public School students with real-world workplace experiences. A group of high school students in the program even pitched a nonprofit idea to State Street leaders a year ago and secured funding for it.Another one of State Street’s key partnerships is with My HBCU Matters, which connects students from Historically Black Colleges and Universities with corporate leaders for mentorship and mock interviews. These initiatives help enrich communities while creating a more diverse and robust pool of future applicants. “It’s an opportunity for us to just have more interaction with some HBCU students, but also to help support them as they navigate what areas they seek to pursue,” Green said. A Global Philosophy With Local NuanceOverseeing early careers globally means balancing an organization’s philosophy with on-the-ground realities. While the core goal of building a future workforce remains the same, the execution varies wildly from market to market.“In some markets, the focus is on scale and operational readiness,” Green said. “There are others where it’s more niche skills and regulatory requirements.” Cultural expectations around hiring also differ.Green described one market where students have come to expect full-time job offers after internships. While State Street doesn’t guarantee job offers solely based on that expectation, recognizing the dynamic allows the company to manage the recruitment process transparently, helping the firm to maintain its status as a top employer in the region.“We definitely allow for that flexibility to take place, while still keeping that consistency and that philosophy across, no matter the location,” she added.Advice for All SidesGreen advises human resources and talent acquisition professionals to invest in manager readiness. She says the success of early-career hires often depends less on programs and more on the daily environment they enter. “A lot of that is really dependent on the environment that the early career talent is a part of,” she said. Green’s message for students and job seekers confronting a competitive landscape was to be relentless but purposeful with their efforts. Network, persist, and do your homework. “Every role is imperfect,” she cautioned, as she urged job seekers to focus on roles that are aligned with their skills. “Just applying to a job isn’t good enough anymore. You have to take your time to network.”Green practices what she encourages, crediting her own career progression to networks she created, including one that started with a message on LinkedIn. Whether it’s a high school student in Boston, a college sophomore, or a seasoned professional, the common thread, Green argues, is the power of meaningful human connection—a force that no algorithm can replace.Ade Akin covers artificial intelligence, workplace wellness, HR trends, and digital health solutions.(Photo by nd3000/iStock)

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What Our Attendees are Saying

Jordan Baker(Attendee) profile picture

“The panels were phenomenal. The breakout sessions were incredibly insightful. I got the opportunity to speak with countless HR leaders who are dedicated to improving people’s lives. I walked away feeling excited about my own future in the business world, knowing that many of today’s people leaders are striving for a more diverse, engaged, and inclusive workforce.”

– Jordan Baker, Emplify
Desiree Booker(Attendee) profile picture

“Thank you, From Day One, for such an important conversation on diversity and inclusion, employee engagement and social impact.”

– Desiree Booker, ColorVizion Lab
Kim Vu(Attendee) profile picture

“Timely and much needed convo about the importance of removing the stigma and providing accessible mental health resources for all employees.”

– Kim Vu, Remitly
Florangela Davila(Attendee) profile picture

“Great discussion about leadership, accountability, transparency and equity. Thanks for having me, From Day One.”

– Florangela Davila, KNKX 88.5 FM
Cory Hewett(Attendee) profile picture

“De-stigmatizing mental health illnesses, engaging stakeholders, arriving at mutually defined definitions for equity, and preventing burnout—these are important topics that I’m delighted are being discussed at the From Day One conference.”

– Cory Hewett, Gimme Vending Inc.
Trisha Stezzi(Attendee) profile picture

“Thank you for bringing speakers and influencers into one space so we can all continue our work scaling up the impact we make in our organizations and in the world!”

– Trisha Stezzi, Significance LLC
Vivian Greentree(Attendee) profile picture

“From Day One provided a full day of phenomenal learning opportunities and best practices in creating & nurturing corporate values while building purposeful relationships with employees, clients, & communities.”

– Vivian Greentree, Fiserv
Chip Maxwell(Attendee) profile picture

“We always enjoy and are impressed by your events, and this was no exception.”

– Chip Maxwell, Emplify
Katy Romero(Attendee) profile picture

“We really enjoyed the event yesterday— such an engaged group of attendees and the content was excellent. I'm feeling great about our decision to partner with FD1 this year.”

– Katy Romero, One Medical
Kayleen Perkins(Attendee) profile picture

“The From Day One Conference in Seattle was filled with people who want to make a positive impact in their company, and build an inclusive culture around diversity and inclusion. Thank you to all the panelists and speakers for sharing their expertise and insights. I'm looking forward to next year's event!”

– Kayleen Perkins, Seattle Children's
Michaela Ayers(Attendee) profile picture

“I had the pleasure of attending From Day One. My favorite session, Getting Bias Out of Our Systems, was such a powerful conversation between local thought leaders.”

– Michaela Ayers, Nourish Events
Sarah J. Rodehorst(Attendee) profile picture

“Inspiring speakers and powerful conversations. Loved meeting so many talented people driving change in their organizations. Thank you From Day One! I look forward to next year’s event!”

– Sarah J. Rodehorst, ePerkz
Angela Prater(Attendee) profile picture

“I had the distinct pleasure of attending From Day One Seattle. The Getting Bias Out of Our Systems discussion was inspirational and eye-opening.”

– Angela Prater, Confluence Health
Joel Stupka(Attendee) profile picture

“From Day One did an amazing job of providing an exceptional experience for both the attendees and vendors. I mean, we had whale sharks and giant manta rays gracefully swimming by on the other side of the hall from our booth!”

– Joel Stupka, SkillCycle
Alexis Hauk(Attendee) profile picture

“Last week I had the honor of moderating a panel on healthy work environments at the From Day One conference in Atlanta. I was so inspired by what these experts had to say about the timely and important topics of mental health in the workplace and the value of nurturing a culture of psychological safety.”

– Alexis Hauk, Emory University
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