Inclusive Career Growth: Using Data and Innovation to Empower Today’s Workforce

Career growth isn’t what it used to be. The classic climb up the ladder has given way to a more dynamic journey, one that might zigzag through different roles, take a lateral turn, or even involve a strategic step back before leaping forward. Today’s employees aren’t just chasing titles. They’re seeking meaningful, personalized development that gives them room to grow with confidence, even when the future feels uncertain. During an executive panel discussion at From Day One’s Austin conference, leaders shared insights around inclusive and innovative career growth. The Importance of Versatility and Advocacy Much of modern career growth can be driven by the individual, with employer support, of course. To encourage employees to develop their versatility and curiosity, Google offers what it calls “20% projects,” allowing workers to spend 20% of their time on something outside of the scope of their role. Joe Davis, head of innovation, development platforms and learning ecosystem for Google.org, Google, benefited from this opportunity. “I went from an operations role in a policy department to suddenly becoming a marketing manager, overseeing three people and a whole global product. Now I’m in a corporate philanthropy arm,” he said. “The lesson here is leaning in, being curious, and figuring it out. Now after 11 years, I’ve got such a wide set of skills.” Carly Brunner, head of learning and development at Cloudflare, encourages employees to get invested in the company’s growth and development, becoming advocates for the organization and for each other while building their own skills and engagement in the process. “We say this a lot to our new hires: ‘If you see something, say something,’ like [in] the New York City subway. We find those that are the most successful at Cloudflare are those that [when they] see something wrong–and it doesn’t matter if it’s within their role or not–they’re going to step in and help,” Brunner said. Employees are also encouraged to advocate for themselves by asking for feedback, which is made available at any time through the organization’s HRIS, not just during review periods. If they don’t know what to ask, that’s just fine, as the company provides a template of questions if an employee can’t think of their own. This way, feedback becomes part of the company’s “employee driven, manager facilitated tools and resources to drive your own growth” Brunner said. Having an individualistic mindset within a team environment, says Ayesha Sattaur, SVP, HR at RWE, is not a bad thing. “[The company is] not anyone’s family. If anything, it’s more like a sports team. Everyone has a role on that team,” she said. “It’s important for people go in with the mindset that, ‘This is what I want to do, and if it’s not working out for me at this company, then it might work out for me at another company.’” A Pathway for Advancement“Every team needs a good team culture,” said moderator Cory Mose, sports reporter and anchor at KVUE. Having a clear roadmap for advancement within the organization can keep employees engaged, motivated, and focused on personal development. “Transparency is the key,” Sattaur said, noting organizations should have clear tracks with stated skills and competencies. Additionally, providing flexibility for employees to advance into different departments internally can boost retention.Organizations that make this information readily available will see greater trust in leadership and better morale among workers, says Patrick McNiel, principal business consultant at Affirmity. That’s because transparency engenders psychological safety. Panelists spoke about "Inclusive Career Growth: Using Data and Innovation to Empower Today’s Workforce"“There has to be that culture where employees feel safe to ask questions, to engage in difficult conversations, [and] to be allowed to make mistakes,” said James Billings, Ph.D., vice provost, academic affairs at National University. Leaders are the ones who should model that behavior, owning up to their mistakes and demonstrating accountability. And employees should be encouraged to recognize one another’s accomplishments. While self-advocacy is crucial, sometimes employees might not be aware of their own latent talents; that’s when managers need to step in. “Your managers have to understand what skills are needed in the organization. That has to be broadcast to the managers [with] programs in place to help them understand,” McNiel said. Managers should be trained how to recognize skill potential in employees and push them to thrive. “It needs to be embedded in the culture for them to be able to do that effectively. A lot of it has to do with skilling up the leadership on how to approach employees and engage with them so that they'll talk to you, so that you can probe and figure out where their edges are, where their gaps are,” he said.  Relying on the job description is not enough, Sattaur says. Talking to your employees can help you learn about their skills, plans, and dreams for the future, and how that might align with the organization’s goals. Job advancement can be based in part on this qualitative input from managers, Brunner says, but should also be driven by data derived from quantitative skills assessments and analysis of aggregated feedback. For those employees who might be struggling with next steps, mentorship can offer further engagement and growth, Billings says, encouraging employees to think not only about vertical but lateral moves to find the next right fit. “It can’t just be your next role; it has to be your next skill,” Brunner said. “That is so often where employees get stuck: if it feels like, ‘You’re talking to me about promotion, that’s the next step, but I don’t have control over that as an employee.’”Skill-Building in the AI AgeIn terms of what skills and roles employees should prepare for, with the advent of AI, they should be focused on “human-centric tasks,” Sattaur said. “A lot of automated, repetitive tasks, like reporting, can be done now by AI.” And that’s not a bad thing. Accessible AI tools like ChatGPT, Microsoft Copilot, and Gemini can level the playing field for employees, helping them learn faster and accomplish tasks more quickly.  Sattaur encourages companies to engage in continuous upskilling as the technology changes rapidly. “For HR, it’s about making sure that you use it for inclusive growth, making sure that all of your employees have access to the same types of learning,” she said. While professional development programs using tools like LinkedIn Learning or Google certificates should be created with an eye toward organizational goals, leaders should not ignore employee desires, Billings says. Employees will feel more engaged with an organization that cares about their personal development. “Having a balance is important,” he said. Workshops alone are not the answer, Brunner said. They should be paired with feedback, cross-functional connection, mentorship, and stretch projects. Let learning and psychological safety for growth become part of the fabric of your organization, Billings says. “We as leaders need to make it part of the ongoing culture and organization so [employees] have the opportunity to engage those conversations.”Katie Chambers is a freelance writer and award-winning communications executive with a lifelong commitment to supporting artists and advocating for inclusion. Her work has been seen in HuffPost, Top Think, and several printed essay collections, and she has appeared on Cheddar News, iWomanTV, On New Jersey, and CBS New York.(Photos by Josh Larson for From Day One)