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Virtual Conference Recap BY Carrie Snider | August 28, 2025

Building Agility Through Skills-Based Learning and Development

Agility begins with a learning culture that values skills over titles. That shift requires both structure and flexibility, says Courtney White, head of HR, agricultural solutions, North America, at BASF.“We really tried to put out more resources and do more education sessions,” he said, “skills maps versus things that are hard coded to roles, because the organization is changing also at a fairly rapid rate. And so we need to have flexibility in the system.” Flexibility means meeting employees where they are and focusing on capabilities rather than rigid checklists. When someone asks, What can I do next? White reframed the conversation. “The first shift is, let’s step back and talk beyond the title. What does it represent for you?” he asked. “How do we get into the skills you currently have and those you want to build? The reality is, that’s what unlocks new career paths. That’s what supports internal mobility, and that also helps talent align to business needs,” he said during an executive panel discussion at From Day One’s August virtual conference. This skills-first mindset is especially critical as new technologies, particularly AI, reshape work faster than job descriptions can keep up. For White, success comes from creating clarity before adding tools: map existing skills, identify gaps, and align development to strategy. The goal is to build for relevance, not readiness, ensuring employees stay adaptable no matter how roles evolve.Data-Driven UpskillingFor Sukhmani Grewal, solutions architect at SHL, building organizational agility begins with evidence. “We are an organization that believes in objective assessment data. We drink our own champagne—using data to understand not only individual skills, strengths, and gaps, but also patterns across the organization,” she said. That philosophy is embedded in practice. At SHL’s annual commercial kickoff, every team member completed a sales competency and readiness assessment. The goal was not only to highlight individual growth areas, but also to reveal collective skill trends. This continuous feedback loop allows SHL to focus learning where it matters most and create targeted programs that drive results.But for Grewal, data-driven upskilling is all about empowering people. “The sweet spot is a balance where employees own their growth, while the organization supports them through structured approaches,” she said. With clear visibility into their skills and transferable capabilities, employees can explore career paths beyond traditional promotions. Lateral or “zigzag” moves often open broader opportunities.Looking ahead, SHL’s science team, which is backed by more than 300 IO psychologists, is researching the skills most critical for an AI-enabled workplace. Capabilities like critical thinking and learning agility prepare employees to adapt, ensuring organizations stay future-ready.Career Growth MindsetPreparing employees for long-term success requires more than just technical skills, according to panelist Shannon Fuller, VP of talent solutions at Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas. True success requires a strategic mindset. “Fast moves bring you slow problems,” he said. “The move that you’re making now is not for the next promotion, it's for two promotions ahead.” By encouraging employees to think beyond immediate steps, Fuller believes organizations can foster energy, engagement, and a focus on long-term growth.This perspective also shapes how Blue Cross and Blue Shield approaches development. While credentials like degrees remain important, Fuller emphasizes the underlying skills acquired.Tania Rahman, the social media director at Fast Company, moderated the discussion (photo by From Day One) Eventually, “we’re going to be looking at, what did you actually learn in college? Not that you actually got the degree, but what are the skills underneath the degree that you actually learned?” To support this, his team is creating interactive career maps that outline skills gained over time and highlight multiple potential career paths.Fuller also urges embracing technology as a growth opportunity. “AI will soon be on a job description for a skill that you have to have to work,” he said. Just as employees adapted to social media and the internet, learning AI skills now increases value today and in the future.Finally, cultivating a career growth mindset means fostering psychological safety. “Encourage people to fail,” Fuller said. “Praise them that they failed and that they got back up… It’ll create a culture where people want to learn, fail, and grow.”AI Adoption & EducationWorkforce education is complicated by scale and structure. For Alexandra Bautista, SVP of employee experience at Harvard Services Group, that is certainly the case.“We have 10,000 employees. Out of the 10,000, about 9,200 are field employees,” she said. Many work in decentralized locations, such as building basements with limited internet access, requiring a multifaceted approach. “It’s not a one-size-fits-all approach here, some of them have to be paper trainings, others are QR codes, classroom sessions, or even considering equipment like iPads in the field. The philosophy of ‘meet them where they’re at’ is really what’s working best for us.”The same philosophy guides Harvard’s AI rollout. Leaders piloted ChatGPT before expanding its use, learning that balance is key. “This is used as a tool to make your job easier, to kick start certain things,” Bautista says. To address employee concerns, her team emphasizes education: “Employees are saying, is my job going to go away?” she said. “This is a supplemental tool, not one that will replace you.”Safety and efficacy are ensured through partnerships with L&D and IT teams, with training required before access to the platform. Looking ahead, Bautista highlighted the importance of early skill development: “They need to arrive with some of those skills,” she said. “Partnership with colleges and high schools is so important to the future of skilling and the future of the workforce.” Her approach blends realism with trust. Hire the right people, she says, and empower them. “They will create much better programs when you entrust them with that knowledge.”Building agility is critical for organizations seeking to remain competitive. Through data-driven assessments, interactive career maps, and thoughtful AI adoption, companies can prioritize relevance, adaptability, and long-term growth. Skills-based development empowers employees, unlocks career potential, supports internal mobility, and ensures the workforce is prepared not just for today, but for the challenges and opportunities of tomorrow.Carrie Snider is a Phoenix-based journalist and marketing copywriter.(Photo by FatCamera/iStock)

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Feature BY Emily McCrary-Ruiz-Esparza | August 19, 2025

Handling the Flood of Job Applicants: How Employers Can Escape the AI Feedback Loop

When Alexandra Magaard applies for a job these days, the problem isn’t about having to wait long for a response. In fact, it’s usually only seconds before she’s invited to be interviewed. “You submit your application, and then immediately you get an automated text saying, ‘Are you available for a short call with a recruiter?’ It’s instantaneous.” Magaard, who has eight years of experience in public policy, is eager to get back to work. She has been applying for tech policy jobs in mid-size companies and consultancies since late 2024. But when the call comes, it’s not a recruiter on the other end: It’s an AI bot reading a script. “The AI was like, ‘How long have you worked in policy? Where are you based? Are you open for a full-time role? Are you open to remote?’” she said. Answers to all of these questions were clearly laid out in her application.Despite selectively and thoughtfully applying to roles for months, Magaard  believes she’s is a casualty of the AI arms race taking place in the job market right now. With fewer open positions and more people competing for them, job seekers are using AI-powered tools to churn out applications at an unprecedented rate. Employers, in turn, are adding AI to their recruiting stacks to keep up with the avalanche of resumes that arrive by the thousands. At New York Life, recruiters receive as many as 100,000 applications for 1,400 open roles. Based on those numbers, “it’s easier to get into Harvard than it might be to get a job at New York Life,” said Glenn Padewski, the firm’s head of experienced-professional hiring and executive search, during a From Day One conference earlier this year. HR analyst Josh Bersin told From Day One a similar story via email: One of his clients posted a banking IT job at midnight and clocked more than 1,000 applications by 12:05 a.m. While not quite on the level of requests for Taylor Swift tickets when they go on sale, most employers aren’t equipped to thoughtfully consider that many applications.Job postings are proliferating as well, even though actual hiring is sluggish in many industries, because companies still want to stock their talent pipeline or test the current talent pool. Recruiters are now juggling 56% more job postings than a few years ago, said Steve Bartel, founder and CEO of recruiting platform GEM, during a From Day One webinar. Applicant numbers have tripled for many roles, yet recruiting teams aren’t growing. “In fact, 20% of our customers see thousands of applicants for a single role,” he said.“How can an employer deal with these floods,” Bersin wonders, “and what possible good is this ‘AI-war’ doing for job seekers?”‘The Process Has Become So Automated. Who Do I Follow Up With?’Layoffs, hiring slowdowns, and a fresh wave of college grads has made looking for a job feel like a slog, especially for the class of 2025. “The labor market for recent college grads in 2025 is among the most challenging in the last decade,” Jaison Abel, an economist at the Federal Reserve Bank of New York, told NPR last month. Job searches are getting longer for everyone, and candidate morale is dipping.To sift through the mountain of applications, companies are leaning hard on AI: one-way video or voice interviews, skills tests, and automated chatbots, especially at the top of the hiring funnel. Some candidates appreciate the instant screenings, saying they feel it finally gives them a shot at jobs they might otherwise be overlooked for.But there’s a downside to the deluge for both employers and prospective workers. Many applications aren’t from genuinely interested candidates, and others contain fudged credentials or skills tests completed with AI. Fake and fraudulent job applications have employers arming up even more, with identity verification and deepfake detection software.For candidates, the process has become exhausting: long applications, multiple interviews, unpaid test projects, and then often radio silence from the hiring company. “The process has become so automated, that it’s like, Who do I follow up with?” said Magaard. After AI-powered screening calls with three different companies, she’s never received a human response.Why Some Recruiters Are Going Old-SchoolWhile employers add layers of friction and sophisticated screens to sift out casual (or outright fake) applicants, AI alone won’t solve the problem.“I think there’s going to be more recruiter-led sourcing, more hiring-manager-led sourcing, and more referral work, so that someone is vetting the candidate organically before you’re filling the role,” said Ken Matos, director of market insights at HR tech platform HiBob. To some degree, tech is out. Analog is in. In other words, recruiters are going old-school. Companies like Cisco and McKinsey are bringing back in-person interviews after years of defaulting to phone calls and Zooms. Recruiters are relying on word-of-mouth referrals to surface good candidates actually interested in the job. “Many hiring leaders tell me the quality of candidates has gone down, so there’s even more effort going into human sourcing and recruiting,” Bersin said. And rather than take-home projects that are easily faked, some companies are hiring top candidates for a day so they can “try out” for the job.To free up more time for human contact with top candidates, HR teams are using AI to handle the tedious tasks of recruiting, like interview scheduling and outreach. The goal: to build a smaller, higher-quality pipeline from the start. Bersin notes that in the current climate, “careful, deliberate job seekers are more or less ‘left out’ in this mess,” and employers have to work harder to make their employer brand, values, and workplace expectations clear up front. Honesty about workload, flexibility, and culture can help filter out candidates before they apply.As for the job seekers, Matos suggests that the ability to apply to hundreds of jobs in minutes may be hurting more than helping. Volume doesn’t produce results, and there’s only so much rejection one can handle. People will benefit by applying to fewer jobs, getting fewer rejections, and being more likely to get an interview, “rather than this black hole of dumping effort and energy, then just feeling unwanted.”Emily McCrary-Ruiz-Esparza is an independent journalist and From Day One contributing editor who writes about business and the world of work. Her work has appeared in the Economist, the BBC, The Washington Post, Inc., and Business Insider, among others. She is the recipient of a Virginia Press Association award for business and financial journalism. She is the host of How to Be Anything, a podcast about people with unusual jobs.(Photo-illustration by Montri Uaroon/iStock by Getty Images)

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What Our Attendees are Saying

Jordan Baker(Attendee) profile picture

“The panels were phenomenal. The breakout sessions were incredibly insightful. I got the opportunity to speak with countless HR leaders who are dedicated to improving people’s lives. I walked away feeling excited about my own future in the business world, knowing that many of today’s people leaders are striving for a more diverse, engaged, and inclusive workforce.”

– Jordan Baker, Emplify
Desiree Booker(Attendee) profile picture

“Thank you, From Day One, for such an important conversation on diversity and inclusion, employee engagement and social impact.”

– Desiree Booker, ColorVizion Lab
Kim Vu(Attendee) profile picture

“Timely and much needed convo about the importance of removing the stigma and providing accessible mental health resources for all employees.”

– Kim Vu, Remitly
Florangela Davila(Attendee) profile picture

“Great discussion about leadership, accountability, transparency and equity. Thanks for having me, From Day One.”

– Florangela Davila, KNKX 88.5 FM
Cory Hewett(Attendee) profile picture

“De-stigmatizing mental health illnesses, engaging stakeholders, arriving at mutually defined definitions for equity, and preventing burnout—these are important topics that I’m delighted are being discussed at the From Day One conference.”

– Cory Hewett, Gimme Vending Inc.
Trisha Stezzi(Attendee) profile picture

“Thank you for bringing speakers and influencers into one space so we can all continue our work scaling up the impact we make in our organizations and in the world!”

– Trisha Stezzi, Significance LLC
Vivian Greentree(Attendee) profile picture

“From Day One provided a full day of phenomenal learning opportunities and best practices in creating & nurturing corporate values while building purposeful relationships with employees, clients, & communities.”

– Vivian Greentree, Fiserv
Chip Maxwell(Attendee) profile picture

“We always enjoy and are impressed by your events, and this was no exception.”

– Chip Maxwell, Emplify
Katy Romero(Attendee) profile picture

“We really enjoyed the event yesterday— such an engaged group of attendees and the content was excellent. I'm feeling great about our decision to partner with FD1 this year.”

– Katy Romero, One Medical
Kayleen Perkins(Attendee) profile picture

“The From Day One Conference in Seattle was filled with people who want to make a positive impact in their company, and build an inclusive culture around diversity and inclusion. Thank you to all the panelists and speakers for sharing their expertise and insights. I'm looking forward to next year's event!”

– Kayleen Perkins, Seattle Children's
Michaela Ayers(Attendee) profile picture

“I had the pleasure of attending From Day One. My favorite session, Getting Bias Out of Our Systems, was such a powerful conversation between local thought leaders.”

– Michaela Ayers, Nourish Events
Sarah J. Rodehorst(Attendee) profile picture

“Inspiring speakers and powerful conversations. Loved meeting so many talented people driving change in their organizations. Thank you From Day One! I look forward to next year’s event!”

– Sarah J. Rodehorst, ePerkz
Angela Prater(Attendee) profile picture

“I had the distinct pleasure of attending From Day One Seattle. The Getting Bias Out of Our Systems discussion was inspirational and eye-opening.”

– Angela Prater, Confluence Health
Joel Stupka(Attendee) profile picture

“From Day One did an amazing job of providing an exceptional experience for both the attendees and vendors. I mean, we had whale sharks and giant manta rays gracefully swimming by on the other side of the hall from our booth!”

– Joel Stupka, SkillCycle
Alexis Hauk(Attendee) profile picture

“Last week I had the honor of moderating a panel on healthy work environments at the From Day One conference in Atlanta. I was so inspired by what these experts had to say about the timely and important topics of mental health in the workplace and the value of nurturing a culture of psychological safety.”

– Alexis Hauk, Emory University