AI is often framed as a way to make HR more efficient. That framing misses what’s actually happening.
As AI begins to absorb a significant share of operational work, the role of HR doesn’t just accelerate; it shifts. The function moves from processing requests to designing systems, managing human-AI collaboration, and building new capabilities that didn’t exist a few years ago.
In this session, Jim Barnett, CEO and Co-founder, Wisq, shares both a point of view and what we’re learning on the frontline of building agents. Drawing from real deployments, he'll walk through what actually changes when AI takes on HR work: cases resolved in minutes (not days), 24/7 policy guidance, and HR teams redeployed into more complex employee and labor relations work.
He’ll also outline the design principles behind these outcomes, from building AI as a teammate, to starting with real work and redesigning service delivery around it. You’ll leave with a clearer sense of what’s working and how to think about the capacity AI creates in practice.
Key Takeaways:
- Understand how AI is shifting HR from service delivery to workforce leverage and decision quality
- Learn what we’re seeing in real deployments, from faster case resolution to more consistent policy application
- Explore the design principles that make AI work in complex, compliance-heavy HR environments
- Identify where to start and what to avoid when introducing AI into real HR workflows
