What does it take to turn a workplace into a learning machine? During a panel discussion at From Day One’s December virtual conference on the future of work, executives made one thing clear: it’s not about programs or policies, it’s about empowering employees to take charge of their growth.
First, organizations that support continuous learning make it easy to access training for both technical and durable skills, especially for what Becky Karsh, VP of talent and growth at F5, calls critical roles. That means personal development plans, plus the ability for employees to nominate themselves for learning and development opportunities.
Second, they embrace internal mobility. “Now that you have employees learning new skills, it’s going to make them more marketable for more open roles in the company,” said Melanie Stave, SVP, NA career development & mobility practice leader, at LHH. “Ensuring that that is an avenue for movement is key.”
And finally, when it comes time to fill open roles, those companies look at internal talent first. “I really think it falls to senior leadership,” Stave added. “They really need to champion this mindset.”
HCSC’s VP of talent solutions Shannon Fuller backs what he calls a “train-your-replacement” culture. “When you have a replacement and successor in place, it’s much easier to move talent across the organization,” he said. At HCSC, employees are encouraged to lead their own development, thinking not only of who will take their place, but also where they will go next. “Oftentimes, we’re waiting on our manager and we’re waiting on goals,” he said. “I encourage people to drive their own car.”
Giselle Battley, global head of emerging talent & learning at Yahoo, suggests that organizations host internal career weeks where employees can meet with recruiters about open roles within the company. “Especially in large organizations, you often don’t know what opportunities are available,” said Battley. Events like this give employees the chance to move fluidly throughout the organization, building their skills while strengthening the company’s overall talent base.
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Future-proofing doesn’t always require changing roles. It can also mean short-term projects in different departments, which satisfy curiosity, strengthen employee networks, and add cross-functional skills to the organization’s reserves.
Of course, such programs demand time and attention from HR. To make them sustainable, Stave recommended offering plenty of self-serve resources, setting clear goals and timeframes for temporary projects, and making it clear where completing these projects and acquiring new skills can lead.
Skill development isn’t limited to technical capabilities like AI proficiency or data engineering–it also includes durable skills, like how to lead a team. “I don’t think we’re moving away from the fundamentals,” said Karsh at F5. “In fact, I think we need to double down on them. Leadership is an art that needs to be honed like a craft.”
Panelists noted that building skill-based programs requires knowing what skills already exist within the organization. “The problem in doing this kind of infrastructure work is that the right hand often doesn’t talk to the left,” said Kason Morris, global director of skills-based organization strategy at Merck. “If we’re democratizing access to opportunities, we need to speak in a language of experiences and skills,” he said. That means, for example, not letting a university degree stand in for actual abilities.
In fact, HCSC is in the process of removing degree requirements, focusing instead on the skills people have–whether built up in school, on the job, or elsewhere, says Fuller.
Morris says we’re moving toward a time when conversational AIs will help not only develop skills, but identify them as well. “That’s intelligence for the employee and intelligence for the business,” he said.
Continuous learning isn’t just a strategy, it’s a mindset and a culture. By empowering employees to own their growth, embrace new challenges, and share knowledge across the organization, companies can not only keep pace with change but lead their industries.
“We all started this journey right by being scared of AI,” Stave said. “But after all the research and the personal benefits we’ve seen–it’s just so nice to hear all the good stuff that’s coming.”
Emily McCrary-Ruiz-Esparza is an independent journalist and From Day One contributing editor who writes about business and the world of work. Her work has appeared in the Economist, the BBC, The Washington Post, Inc., and Business Insider, among others. She is the recipient of a Virginia Press Association award for business and financial journalism. She is the host of How to Be Anything, the podcast about people with unusual jobs.
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