May Virtual: Frontline Workers

Wednesday, May 06, 2026

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TOPIC

The Frontline Focus: Building Skills and Connection for Today’s Vital Workforce

Frontline, hourly workers keep businesses running but often face unique challenges, from limited access to training to feeling disconnected from corporate support. Employers need fresh strategies to attract and retain this vital workforce while investing in their growth and engagement. What innovative approaches, tech, and tools, are helping companies attract and retain frontline talent in a competitive labor market? How can employers design upskilling and development programs that fit the realities of frontline roles? In what ways can technology and communication tools improve connection and inclusion for this population?

From Day One is a Recertification Provider for SHRM and HRCI. This session is eligible for 3 credits from both organizations. The Activity IDs will be sent to attendees after the conclusion of the session.

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Schedule - ALL TIMES SHOWN BELOW ARE U.S. Eastern Time

12:00 PM - 12:15 PM

Expo & Networking

12:15 PM - 12:25 PM

Opening Remarks

12:25 PM - 12:55 PM

Opening Fireside Chat

12:55 PM - 01:20 PM

Thought Leadership Spotlight

01:20 PM - 02:05 PM

Tech That Connects: Using Tools to Support Frontline Workers (Panel)

Digital platforms, communication tools, and mobile-friendly technology are transforming how frontline teams stay informed, engaged, and included. Which tools are proving most effective in enhancing connection and participation? How can technology be leveraged to improve training access and workplace communication? And what best practices ensure these solutions are inclusive and user-friendly for all frontline employees?

Panelists:

Amber Rabo, PhD, VP, Learning and Talent Development, ABM Industries 

Heather Sepulveda, Head of Executive Search and Sourcing & Talent Intelligence, Takeda

Anita Jivani, Global Head of Innovation, Avanade

Alvaro Soto, VP, Product, TeamSense

Jordan Lewis, Senior Director, Product, Deputy 

Moderator:

Emily McCrary-Ruiz-Esparza, Journalist, Contributing Editor, From Day One

02:05 PM - 02:30 PM

Thought Leadership Spotlight

02:30 PM - 03:20 PM

How to Build Accountability on Frontline Teams by Delegating Effectively (Workshop)

Many frontline managers don’t lack training, they lack the time and support to apply it.

This interactive session focuses on how organizations can better equip managers to use delegation and accountability as real-time development tools. Participants will explore why delegation breaks down and how to reinforce simple, repeatable behaviors that build ownership, capability, and performance in the flow of work.

What You’ll Walk Away With:

- A clear way to help managers identify what to delegate versus own
- How to match work to the right team members using a Skill/Will lens
- A simple framework for setting ownership, expectations, and follow-up

Speaker:

Kelli Wingo, Facilitator, ThinkHuman

03:20 PM - 04:05 PM

Elevating the Frontline Experience: Engagement, Growth, and Retention (Panel)

Frontline employees are essential to daily operations, yet often feel disconnected or overlooked. How can organizations create programs that genuinely engage this workforce, support career growth, and reduce turnover? What strategies help align frontline needs with organizational goals? How can leaders measure whether engagement initiatives are making a tangible impact?

Panelists:

Michelle Anderson, Global AVP, Learning, Development, AmTrust Financial Services

Yulia Denisova, VP, Talent and Development, Fanatics

Sid Nayar, VP, HR Planning & Operations, Freshworks

Angie Parsons, Director, Product Marketing, Beekeeper

Moderator:

Corinne Lestch, Journalist and Founder, the Off-Site Writing Workshop

04:05 PM - 04:30 PM

Closing Fireside Chat

Speaker:

Laura Bartus, Head of Learning and Development, Humana    

Moderator:

Megan Ulu-Lani Boyanton, Business Reporter, the Seattle Times

04:30 PM - 04:35 PM

Closing Remarks

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