TOPIC
Frontline, hourly workers keep businesses running but often face unique challenges, from limited access to training to feeling disconnected from corporate support. Employers need fresh strategies to attract and retain this vital workforce while investing in their growth and engagement. What innovative approaches, tech, and tools, are helping companies attract and retain frontline talent in a competitive labor market? How can employers design upskilling and development programs that fit the realities of frontline roles? In what ways can technology and communication tools improve connection and inclusion for this population?
From Day One is a Recertification Provider for SHRM and HRCI. This session is eligible for 3 credits from both organizations. The Activity IDs will be sent to attendees after the conclusion of the session.
speakers
Head of Learning, Humana CenterWell Pharmacy
Humana
Global Head of Innovation
Avanade
VP, HR Strategy, Operations, Analytics, & Talent
Freshworks
VP, Employee Experience
AmTrust Financial Services
Head of Executive Search & Talent Intelligence
Takeda
Contributing Editor
From Day One
Business Reporter
The Seattle Times
VP, Product
TeamSense
Independent Journalist
The Off-Site Writing Workshop
Director of Product Marketing
Beekeeper
Senior Director, Product
DeputySchedule - ALL TIMES SHOWN BELOW ARE U.S. Eastern Time
Digital platforms, communication tools, and mobile-friendly technology are transforming how frontline teams stay informed, engaged, and included. Which tools are proving most effective in enhancing connection and participation? How can technology be leveraged to improve training access and workplace communication? And what best practices ensure these solutions are inclusive and user-friendly for all frontline employees?
Panelists:
Amber Rabo, PhD, VP, Learning and Talent Development, ABM Industries
Heather Sepulveda, Head of Executive Search and Sourcing & Talent Intelligence, Takeda
Anita Jivani, Global Head of Innovation, Avanade
Alvaro Soto, VP, Product, TeamSense
Jordan Lewis, Senior Director, Product, Deputy
Moderator:
Emily McCrary-Ruiz-Esparza, Journalist, Contributing Editor, From Day One
Many frontline managers don’t lack training, they lack the time and support to apply it.
This interactive session focuses on how organizations can better equip managers to use delegation and accountability as real-time development tools. Participants will explore why delegation breaks down and how to reinforce simple, repeatable behaviors that build ownership, capability, and performance in the flow of work.
What You’ll Walk Away With:
- A clear way to help managers identify what to delegate versus own
- How to match work to the right team members using a Skill/Will lens
- A simple framework for setting ownership, expectations, and follow-up
Speaker:
Kelli Wingo, Facilitator, ThinkHuman
Frontline employees are essential to daily operations, yet often feel disconnected or overlooked. How can organizations create programs that genuinely engage this workforce, support career growth, and reduce turnover? What strategies help align frontline needs with organizational goals? How can leaders measure whether engagement initiatives are making a tangible impact?
Panelists:
Michelle Anderson, Global AVP, Learning, Development, AmTrust Financial Services
Yulia Denisova, VP, Talent and Development, Fanatics
Sid Nayar, VP, HR Planning & Operations, Freshworks
Angie Parsons, Director, Product Marketing, Beekeeper
Moderator:
Corinne Lestch, Journalist and Founder, the Off-Site Writing Workshop
Speaker:
Laura Bartus, Head of Learning and Development, Humana
Moderator:
Megan Ulu-Lani Boyanton, Business Reporter, the Seattle Times